Chirantan Joshi is the Director of UAE-based E-Movers. Chirantan talks to The Industry Leaders about what it takes to manage a team of over 500 employees and why he's inspired by people who can maintain professional consistency.
How did you end up sitting where you are today?
Our primary focus is on client and employee retention; hence, positive word of mouth is an important business source for us. Continuous training in one of our most important cultures has benefitted us enormously to manage the ME's biggest relocation team of over 500 employees.
What kind of work does your role involve?
My role is working on the long term strategy and culture of the business. Analyzing new trends, market study, customer expectations, inspection and alignment are key tasks in my role.
What gets you excited about your industry?
When people move in or out or even locally, they are usually going through a big change in their lives. Meeting people at that stage and learning about their stories is what I love about our industry.
What's the best advice anyone ever gave you?
"Meeting the right people is luck, but keeping them with you is a skill" is the best advice I got from my grandfather.
What, or who inspires you?
People who can maintain discipline and consistency even on bad days inspire me. I believe consistency is the best way to produce results out of mediocracy but being consistent all the time is difficult. Hence those who manage to do it have my respect. I have met so many people in my day-to-day life, and they may not be celebrities - often they are ordinary people like me - but I learn a lot from them.
How do you keep up to speed with what's happening in your industry?
I keep reading about the industry, surround myself with experts in my industry, attend conventions, speak with the sales team, and speak with the operations team regularly. In my experience, this is the best way to keep yourself informed about what's happening around you within the industry.
What was the most challenging project or situation you've overcome?
Peak COVID months in 2020 were challenging for our business. We are in a labour-intensive business, and many of our staff live in our accommodations; hence their safety was vital. But we also wanted to keep running the business, therefore, keeping their morale high, giving them and the customers the confidence that we care was important. Preparing a plan B was critical; making sure that we don't lose people and pay them on time was important. Overall giving maximum emotional support and training to our team was the key, and we are happy to say that we managed it well.
You finish work today and step outside the office to find a lottery ticket that ends up winning $10 million. What would you do?
If I win the Lottery, I will always reinvest that money into businesses. Keeping businesses going is a true win-win; it creates employment, helps the economy, and helps investors make some money.
How do you switch off after a day at work?
I do Yoga, go out for a walk, play board games with family and make sure that I put my mobile on silent during that time.
If you had one wish for the future of your industry, what would it be?
Better entry regulations for our industry will improve the overall quality of services in our industry. Currently, there are no entry barriers in our industry, and this attracts fly-by-night operators in our industry where a good quality mover and the client both suffer in the long run.
What book or podcast should everyone know about?
The book " The One Thing" by Gary Keller is excellent, and it tells you the importance of focusing on The One Most Impactful thing every day.
How should people connect with you?
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