Galen M. Hair: Building Insurance Claim HQ with Purpose and Proof

After Hurricane Katrina, New Orleans was wounded far beyond broken homes. Neighborhoods were decimated, and families couldn’t find help. Among the volunteers was Galen M. Hair. He spent his days clearing debris, handing out supplies, and listening to people who had lost everything. It left a lasting impression. It showed him how fragile recovery was when insurance systems failed and how much of a difference it made when someone showed up.

That early lesson would later guide his career. On August 1, 2020, Galen founded Insurance Claim HQ in Metairie, Louisiana. Weeks later, Hurricane Laura struck. While his team inspected homes by day, they grilled meals for displaced residents by night. From the start, the firm stood for more than legal filings. It stood for being present when policyholders needed support most.

Building a Mission-First Firm

Galen didn’t set out to launch just another law firm. He founded Insurance Claim HQ with a clear mission: to transform how property insurance law serves people. From day one, the firm has stood exclusively with policyholders, never insurance companies. Galen’s focus isn’t on publicity or rapid expansion, it’s on being there for clients in crisis and giving them the legal tools to fight back.

Insurance Claim HQ now represents clients across Louisiana, Florida, Texas, Alabama, Georgia, Massachusetts, Illinois, Mississippi, and Washington, D.C. The firm has helped thousands of people and recovered over hundreds of millions in claims.

Even as the firm expanded, Galen resisted typical scaling models. Instead of distributing teams across dozens of local offices, he consolidated key operations and maintained a centralized leadership structure to preserve culture and communication. That internal alignment reinforces how clients are treated externally.

Leadership That Values People

Galen’s leadership style is consistent. He measures success in client satisfaction, not case headlines. “We evaluate our company culture weekly, not quarterly,” he says. “Success is ultimately measured by happy clients.” His approach filters into everything the firm does, from how staff are hired to how updates are shared with clients.

Accolades have followed. Galen has been named a Super Lawyers Rising Star, honored as a Top Lawyer by New Orleans Magazine, and awarded the Pro Bono Publico Award for service. He has also been recognized among the National Trial Lawyers Top 100. These honors highlight both his litigation skills and his ongoing commitment to service.

While litigation is at the firm’s core, Galen believes education is just as important. He launched the Level Up Claims Podcast and now hosts an annual summit that brings transparency to property insurance law. These platforms give policyholders and attorneys the knowledge they need long before a storm hits. He also shares resources through guides, checklists, and videos to help families protect their claims from day one.

This outreach grows from the same philosophy that led him to volunteer after Katrina. Helping people is not about waiting for cases to come in. It is about showing up early, sharing tools, and reducing the fear that so often follows disaster.

Expanding the Impact

His team’s community involvement extends beyond legal work. After both Hurricane Laura and Hurricane Ida, they delivered supplies and hot meals directly to residents. For Galen, impact has always been measured in both recovery dollars and human connection.

The firm’s reputation continues to grow. It holds an A+ rating with the Better Business Bureau, and industry professionals often refer difficult claims to them. Public adjusters, contractors, and even other lawyers know that if Insurance Claim HQ takes on a case, they will fight to the end.

Galen M. Hair did not set out to build just another law practice. He set out to build a firm that gives people their voice back when insurers drown them out. His path from post-Katrina volunteer to nationally recognized litigator shows how purpose can grow into impact.

Insurance Claim HQ has become a trusted ally for thousands of families, not because of marketing, but because of consistency. They fight, they show up, and they make sure recovery is more than a promise on paper.

For Galen, law is not about prestige. It is about standing with people when their lives are unsettled and guiding them toward stability again. That mission has carried him through storms, both literal and legal. It will continue to shape Insurance Claim HQ as disasters unfold and as homeowners search for someone willing to fight on their behalf. 

Learn how to protect your property from disaster at www.insuranceclaimhq.com.

About Insurance Claim HQ

Insurance Claim HQ is a premier property casualty insurance law firm powered by Hair Shunnarah Trial Attorneys and headquartered in Metairie, Louisiana. With hundreds of millions recovered for thousands of clients, the firm brings years of legal experience and unmatched insight into how insurers operate. Discover how they fight for policyholders at www.insuranceclaimhq.com.